I stand behind the craftsmanship and durability of every piece I create. I design them carefully with longevity in mind, and I hand-assemble them to last decades. Thus, I am proud to offer a 15-year limited warranty to give you peace of mind.
What This Warranty Covers:
- Structural integrity of the piece, including clasps, and fastenings.
- Defects in materials or workmanship under normal use.
- Replacement of lost or detached stones, beads, or crystals under normal use.
- Repairs or replacements, at my discretion, for issues arising from covered defects.
What This Warranty Does Not Cover:
- Normal wear and tear, including scratches, plating loss, or tarnishing.
- Breakage, damage, or loss caused by accident, misuse, or neglect.
- Alterations or repairs performed by anyone other than The Crystal Smyth.
- Replacement of lost or detached stones, beads, or crystals due to accidental damage.
Care & Maintenance:
To keep your piece in the best condition, I recommend gentle handling, avoiding submerging your piece in water, spraying it with excessive perfume, or any harsh chemicals, and storing it in a soft pouch or box when not in use. Following these guidelines will help extend the life of your piecesand preserve your warranty.
How to Make a Warranty Claim:
If you experience an issue with your piece, please contact me at Hello@CrystalSmyth.com with your contact information, photos of your piece, and a description of the issue. I’ll review your claim and arrange for repair, replacement, or other resolution. The customer is responsible for shipping the item back; return shipping of repaired/replaced items will be covered by me.
Duration:
This warranty is valid for fifteen (15) years from the original date of purchase.
My Commitment:
My jewels are more than ornaments - they are relics meant to be cherished and designed to be used. This warranty is my promise that your treasure will endure alongside your story.
